Privacy Policy

Effective Date: March 29, 2026

1. Who We Are

Particulate LLC ("Company," "we," "us," or "our") is a New Jersey limited liability company. We operate multiple consumer brands including Vindom Games and Layered Up. This Privacy Policy applies to all services operated under Particulate LLC and its DBAs, including our websites, SMS/text messaging services, and online marketplaces.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and mailing address when you provide it to us directly (e.g., through a contact form, purchase, or text message).
• SMS/Text Message Data: When you communicate with us via SMS, we collect your phone number, message content, and timestamps to respond to your inquiries and provide the services you requested.
• Transaction Data: Purchase history, payment information (processed securely through third-party payment processors such as Stripe), and shipping details.
• Device & Usage Data: IP address, browser type, pages visited, and general analytics collected via standard web technologies.
• Vehicle Inquiry Data: When using our automotive inventory services, we collect vehicle preferences, search history, and appointment details to match you with available inventory.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide requested services
• Send SMS/text messages you have opted in to receive
• Process transactions and fulfill orders
• Improve our products, services, and customer experience
• Comply with legal obligations
• Communicate important updates about your orders or account

4. SMS/Text Messaging

When you text our business phone number or opt in to receive text messages from us:

• You consent to receive SMS/text messages from Particulate LLC or its brands at the phone number you provide.
• Message frequency varies based on your interaction. Automated responses are sent in reply to your inquiries.
• Message and data rates may apply. Check with your carrier for details.
• You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
• Reply HELP for support information.
• We do not share, sell, or rent your phone number or SMS data to third parties for their marketing purposes.
• SMS consent is not a condition of purchase.

5. Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, shipping carriers, SMS delivery platforms). These providers are contractually bound to protect your data.
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS conversation data is retained for up to 90 days unless a longer retention period is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS messages by texting STOP

To exercise any of these rights, contact us at james@particulatellc.com.

9. Third-Party Links

Our websites and services may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Particulate LLC
Email: james@particulatellc.com
Website: particulatellc.com